Refund & Cancellation Policy

Last updated: 2026-07-26

This policy applies to Mumbai Resto platform subscriptions paid by restaurant businesses. It does not govern refunds for food orders or table bookings placed by diners at a restaurant — those are handled under each restaurant's own refund policy on their storefront.

1. Free trial

New accounts may include a 14-day free trial on eligible plans, as shown at signup.
No credit card may be required to start a trial where stated on the registration page.
At the end of the trial, continued use of paid features requires selecting and paying for a subscription plan unless you cancel before the trial ends.

2. Subscription billing

Paid plans are billed monthly or annually in advance.
Prices are listed in Indian Rupees (INR) unless otherwise stated.
Applicable taxes (e.g. GST) may be added at checkout as required by law.
Renewals occur automatically until you cancel, unless you are on a one-time or manual renewal arrangement.

3. Cancellation

You may cancel your subscription from the admin dashboard or by contacting support@mumbairesto.in.
Cancellation stops future billing; access to paid features typically continues until the end of the current billing period unless otherwise stated.
After cancellation, your account may revert to a free tier or become read-only according to your plan terms.

4. Refunds

Unless required by applicable consumer protection law:

Subscription fees are generally non-refundable once a billing period has started.
Annual plans: [Specify policy — e.g. pro-rata refund within 7 days, or no refund after trial ends]
Monthly plans: [Specify policy — e.g. no refunds for partial months]
Billing errors or duplicate charges: Contact us within 14 days at support@mumbairesto.in for review.

We will process approved refunds to the original payment method within [X business days] via our payment provider.

5. Chargebacks and failed payments

Failed payments may result in suspension of paid features after reasonable notice.
Fraudulent chargebacks may lead to account suspension pending investigation.

6. Plan downgrades and upgrades

Upgrades may take effect immediately with prorated charges where supported by the payment provider.
Downgrades typically apply at the next billing cycle unless stated otherwise in your dashboard.

7. Service interruptions

We do not offer automatic refunds for temporary downtime, scheduled maintenance, or issues caused by third-party payment or telecom providers, except where required by law or expressly agreed in writing.

8. Restaurant customer refunds (clarification)

Mumbai Resto provides tools for restaurants to accept orders and bookings. Refunds to diners (wrong order, cancellation, no-show policies) are the restaurant's responsibility and are configured in each restaurant's admin settings and storefront refund policy.

9. Contact

Billing & refunds: support@mumbairesto.in
Include your registered email, restaurant name, and invoice or payment reference.

10. Changes

We may update this policy. The "Last updated" date on this page will reflect revisions. Material changes may be communicated by email or in-product notice.

By subscribing, you agree to this Refund & Cancellation Policy together with our Terms of Service.